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IVR

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Interactive Voice Response


Interactive Voice Response (IVR) is an automated telephony system that interacts with callers.

Customer is greeted with a pre-recorded voice message, and then asked to choose an option from a set menu by pressing keys on their phone. Call gets routed based on customer's input.


How It Works ?





Advantages of using IVR service's from Servetel


• Due to heavy call traffic, adding simple IVR service will enhance the productivity of agents in call centre.

• Customer query can be resolved faster with minimum waiting time and thus, leads to higher customer satisfaction.

• IVR systems allow for tremendous personalization that helps to create a better relationship with customers.

• Automate the customer service by allowing the customers to self-serve and obtain the right information to solve their issues.