/v1/call/options

Call Options

Below operations can be performed on a currently active call

Type of Operation	Description	Value
Monitor	Monitor conversation between agents and clients	1
Whisper	Talk to an agent while their conversation with a client	2
Transfer	Transfer call to another agent	4

curl --request POST \
  --url https://api.servetel.in/v1/call/options \
  --header 'accept: application/json' \
  --header 'authorization: Authorization' \
  --header 'content-type: application/json'

Request variables

Variable Name	Description	Data Type
type*	Type of Call Operation to be performed.	Integer
call_id*	Unique ID of the call on which operations needs to be performed	String
agent_id	Unique ID of the Agent who can monitor or can whisper during the call, is only required in case of type: 1 (Monitor), 2 (Whisper)	Integer
intercom	Unique intercom number of the agent to whom call would be transferred, only required in case of type: 4 (Transfer)	String

Sample request

curl --request POST \
  --url https://api.servetel.in/v1/call/options \
  --header 'accept: application/json' \
  --header 'authorization: Authorization' \
  --header 'content-type: application/json' \
  --data '{"type":1,"call_id":"123456.123"}'

Response variables

Variable Name	Description	Data Type
success	Request success status	Boolean
message	Message corresponding success status	String