Broadcast

As discussed in the CDR (Call Detail Records) overview, a Call Detail Record is a data record that provides information about a telephone call or communication transaction. Further, in CDR, calls recorded are segregated into various categories, one such category is Broadcast, which includes a list of all the calls broadcasted from the portal.

The common KPIs for Broadcast call type have been listed below:

Broadcast

Fields	Description
Direction	The direction of the call. For example, inbound.
Status	The status of the call response. For example, missed or answered.
Date	The date on which the call was received.
Call ID	The unique ID of the inbound call. For example, 1627373566.350603
Client Number	The contact number of the client.
My Number	The purchased (assigned) number is associated with your account.
Call Flow	It is a road map of the call that shows when the call rang, which IVR options were pressed, which department it was routed to, which agent answered it, and when it was hung up.
IVR	The automated voice response interacts with callers, gathers information and routes calls to the appropriate recipients.
Department	The unique ID of departments. For example, the sales department.
Call Duration (in seconds)	The total duration of the call the agent is on the phone, from the time the call was answered to the time it was hung up. For example, 191
Inbound Duration (in seconds)	The time spent by the customer waiting for the agent to pick up the call. For example, 11
Hangup Cause	The reason for the call termination (whether the call had some network issue or was disconnected normally). Click here to view Cause Codes.
DTMF	The number pressed by the customer on hearing the IVR. For example, 3432
Circle	This represents the customer's network region. For example, Delhi, Haryana, etc.
Operator	The telecom operators of the customer, like Vodafone, Airtel, Idea, etc.
Reason Key	When a call is dropped, the reason is set to 'Call disconnected by the caller (or callee)'.
Broadcast ID	The ID of the broadcast campaign. For example, 9
Campaign Name	The name of the broadcast campaign. For example, the Sales Broadcast Campaign.
Account DND List Name	The name of the list of customer accounts that do not want to receive broadcast calls.