Dialer Agent Time Entry Report

The Dialer Agent Time Entry Report allows you to view the agent activity on the dialer portal so that you can keep track of all their activity. It consists of the agent name, log type, IP address, and logged time.

To view the dialer agent time entry, click on the Reporting then Dialer Agent Time Entry tab on the side navigation.

Agent

This helps you filter out the report based on the selected agent.

Type

This helps you filter out the report based on the selected log type.

Field	Description
Agent Name	Name of the agent.
Log Type	Break: Agent was on break Disposition: Agent has marked down the output of call. Manual Dial: Contacts or leads that the agent has dialed manually. Session call started: Agent has started the session call. Session call ended: Agent has ended the session call. Login: Agent has logged in to the campaign using his credentials. Logout: Agent has logged out.
IP Address	The IP address of the agent.
Activity	Activity done by the agent.
Logged At	The date and time of the agent's activity.