Time Groups

Time groups help you in setting up the working/non-working hours of agents.

Follow these steps to add a time group:

1. Click on the Services tab on the side navigation.
2. Click Time Groups.
3. A list of all the time groups is displayed along with the relevant details.
4. Click on Add Time Group placed at the top-right corner of the page.

5. Enter the Time Group Name and Choose Time.
6. Click Next.

7. Choose Days from the list and click Next.

Note: Press the control key to choose more than one.

8. Choose Dates and click Next.

9. Choose Month and click Add.

10. Click Add New to create a new time range under the same time group.

11. Click Save.

To remove or edit a time group, click on Select an Action & click on Delete or Edit.