Call Stats

The Servetel portal allows you to view all call stats reports.

To view all your call stats report, follow these steps:

1. Click on the Reporting tab on the side navigation.
2. Click Call Stats.
3. Agent-wise call stats reports along with relevant details are shown.

4. To view the departments call stats report, click on Department Reports.

5. To view the broadcast call stats report, click on Broadcast Reports.

6. Click on the Export to CSV button to download the .csv file of the call stats.
7. You can search respective call stats details with the help of various filters like Date Range by selecting Agents, Departments and Campaign.