Kapture CRM

Steps to integrate Kapture CRM with Servetel

1. Log in to your Servetel account.
2. Select Integrations under the Services tab.

3. Enable the Hubspot CRM integration with Servetel by enabling the toggle button.

4. The application will now appear in the Integrated application section. Click on Instructions.

5. Login with the user's Servetel account and enter the login ID and password.

6. Click on Webhook under the Services tab from the left navigation menu.
7. Click on Add Webhook button on the top-right corner.

8. Create the first webhook by entering the below-mentioned details and click Save.

Field	Description
Name	Enter the name as Create Ticket.
Description	Enter the description as Create Ticket.
Trigger	Select the trigger as Call answered by Agent.
Destination	Choose the DID.
URL	Enter the unique URL provided by the Kapture team.
Request	Choose the GET request.
Call Type	Select the call type as Inbound.
Time Zone	Choose the required time zone.

9. Create the second webhook by entering the below-mentioned details and click Save.

Field	Description
Name	Enter the name as Update Call Records.
Description	Enter the description as Update Call Records.
Trigger	Select the trigger as Call answered by Agent.
Destination	Choose the DID.
URL	Enter the unique URL provided by the Kapture team.
Request	Choose the GET request.
Call Type	Select the call type as Inbound.
Time Zone	Choose the required time zone.