Department Performance Report

This section contains performance reports of various departments.

To view the department performance report, follow these steps:

1. Click on the Reporting tab on the side navigation.
2. Click Department Performance Reports.
3. Reports of the performance of various departments get displayed.

The report consists of the following fields:

Field	Description
Total Calls	Shows the total number of calls from the department.
Answered Calls	Displays the total number of answered calls of the department.
Missed Calls	Displays missed calls of the department.
Answered Calls%	Displays the percentage of answered calls by the department.
Unique Callers	Displays the number of unique callers for the department.
Total Call Handling Time	Displays total call Handling time of the department.
Average Call Handling Time	Shows average call handling time.
Average Number of Call Per Day	Shows the average number of calls per day.

• Download CSV: This button helps to download the department performance report in a .csv format.
• Select KPI: Click the button to add fields in the report to display information about other available call data.